Privacy Policy
Meadows Care Services Pty Ltd (ACN 674 599 163) (ABN 28 674 599 163) (we, us or our) understands that protecting your personal information is essential. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us or collected by us when interacting with you or when otherwise interacting with your Dependent. In this Privacy Policy, the word Dependent means your child or any person in your care with no legal capacity to enter into agreements.
The information we collect
Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an identified or reasonably identifiable individual. The types of personal information we may collect about you include:
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Identity Data including your name, age, date of birth, National Disability Insurance Scheme (NDIS) plan and number, photographic identification, and gender.
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Contact Data, including your telephone number, address, and email.
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Financial Data, including bank account and payment card details (through our third-party payment processor, which stores such information, and we do not have access to that information).
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Transaction Data includes details about payments to you and from you to us and other details of products and services you have purchased from us, or we have purchased from you.
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Technical and Usage Data when you access any of our websites or platforms, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies or analytics), and communications with our website.
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Profile Data includes content you post, send, receive, and share through our platform, and support requests you have made.
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Interaction Data includes information you provide to us when you participate in interactive features, such as surveys, contests, promotions, activities, or events.
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Marketing and Communications Data, including your preferences in receiving marketing from us and our third parties and your communication preferences.
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Professional data, including whether you are a worker of ours or applying for a role with us, your professional histories, such as your previous positions, and your professional experience.
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Sensitive information is a subset of personal information that is protected at a higher level. It includes information about your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information, or biometric information.
The types of sensitive information we collect include:
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Detailed information about your or your Dependent’s health, medical history, and your or your Dependent’s family medical history;
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Information about your or your Dependent’s ethnic origin and
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Information about your or your Dependent’s NDIS plan and any other support plan or therapy report you provide with us.
How we collect personal information
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We collect personal information in a variety of ways, including:
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when you interact directly with us, including face-to-face, over the phone, over email, or online;
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When you complete a form, such as registering for any events or newsletters or responding to surveys,
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When you apply for a job or volunteering role with us,
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From third parties, such as details of your use of any website we operate (from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies), or
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From people you have authorised, such as third parties with whom you have given your consent for us to interact, including other providers, the NDIA, the Dependent’s school, the Dependent’s advocate, or the doctor.
Why we collect, hold, use, and disclose personal information
Personal information: We collect, hold, use, and disclose your personal information for the following purposes:
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to assess whether to take you on as a new client and establish your or the Dependent’s support needs;
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To do business with you, including assessing your application, managing your or the Dependent’s appointments;
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To contact and communicate with you about our business, including in response to any support requests you lodge with us or other inquiries you make with us;
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To contact and communicate with you about any inquiries you make with us via any website we operate;
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for internal record keeping, administrative, invoicing, and billing purposes;
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for analytics, market research, and business development, including to operate and improve our business, associated applications and associated social media platforms;
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For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you;
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To run promotions, competitions, and/or offer additional benefits to you;
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If you have applied for employment with us, consider your employment application and
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To comply with our legal obligations or if otherwise required or authorised by law.
Sensitive information: We only collect, hold, use, and disclose sensitive information for the following purposes:
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Any purposes you consent to;
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The primary purpose for which it is collected including to provide our services to you;
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Secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below-listed third parties as reasonably necessary to do business with you;
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To contact emergency services or to speak with your family, partner, or support person where we reasonably believe there is a serious risk to the life, health, or safety of you or another person and it is impracticable for us to obtain your consent; and
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If otherwise required or authorised by law.
Our disclosures of personal information to third parties
Personal information: We may disclose personal information to:
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Service providers who assist us in providing care and services, medical practitioners, external health agencies such as ambulance service, hospitals, the NDIS, and other relevant government organisations
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A person you have nominated as being your advocate, e.g. parent, child or sibling, spouse, a relative, a member of your household, a guardian, an enduring power of attorney, or a person you have nominated to be contacted in case of emergency, provided they are at least 18 years of age;
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our employees, contractors and/or related entities;
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IT service providers, data storage, web-hosting and server providers;
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marketing or advertising providers;
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professional advisors, bankers, auditors, insurers and insurance brokers;
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payment systems operators or processors;
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our existing or potential agents or business partners;
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Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
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Courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
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courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings or to establish, exercise or defend our legal rights;
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third parties to collect and process data, such as analytics providers and cookies, and
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Any other third parties as required or permitted by law, such as where we receive a subpoena.
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Google Analytics: We have enabled Google Analytics Advertising Features. Third-party vendors and we may use first-party cookies (such as the Google Analytics cookie), other first-party identifiers, third-party cookies (such as Google advertising cookies), or other third-party identifiers. These cookies and identifiers may collect Technical and Usage Data about you.
You can opt out of Google Analytics Advertising Features, including using a Google Analytics Opt-out Browser add-on found here. To opt out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here, or if you wish to opt-out permanently, even when all cookies are deleted from your browser, you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On Android, open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above, Apple’s advertising identifier is used. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.
To find out how Google uses data when you use third-party websites or applications, please see here.
Overseas disclosure
While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.
Your rights and controlling your personal information
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Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use, and disclose it in accordance with this Privacy Policy. You do not have to provide personal information to us; however, if you do not, it may affect our ability to do business with you.
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Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
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Restrict and unsubscribe: To object to processing for direct marketing, unsubscribe from our email database, or opt out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
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Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note that we may be legally permitted to withhold access to your personal information in some situations. Suppose we cannot provide access to your information. In that case, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, we will take reasonable steps to give you such access.
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Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please get in touch with us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, outdated, incomplete, irrelevant or misleading. Please note that we may be legally permitted to not correct your personal information in some situations. If we cannot correct your information, we will advise you as soon as possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.
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Complaints: If you wish to make a complaint, please get in touch with us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to respond to your complaint. If you are dissatisfied with our response, contact the Office of the Australian Information Commissioner.
Storage and security
We are committed to ensuring that the personal information we collect is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss, and unauthorised access, as well as modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
Cookies
We may use cookies on our website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they recognise you when you return to our online website and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.
You can block cookies by activating the settings on your browser that allow you to refuse the settings for all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website.
Links to other websites
Our website may contain links to other party’s websites. We do not have any control over those websites and are not responsible for the protection and privacy of any personal information you provide while visiting those websites. Those websites are not governed by this Privacy Policy.